Website trends evolve from merely a trend to a requirement as they create an amazing experience for users.
In 2020, some of the user experience trends/necessities are:
1. Voice user interfaces- VUI
Special thanks to VUI (Voice User Interface), which makes the spoken interaction of humans with PCs. Speech recognition is used to answer questions and to understand spoken commands.
As voice control is the larger part of our daily lives, still technology is unable to control our web experience. This is the reason that Apple, Microsoft, Google, Facebook and Amazon have invested trillions in improving and developing artificial intelligence assistants.
Being a website content, the power of video will not go farther and is expected to grow stronger in the future. It is expected that 85% of customers would prefer to see more video content from their favorite brands. By 2021, video is expected to generate 82% of internet traffic.
Modern businesses have continued to add value at the forefront to create engagement. Nonetheless, descriptions and messages also play their roles and act as supporting content to attract traffic portfolio.
3. Pricing (It is no more the elephant in the room)
What do you think any of this reasoning to exclude pricing seem familiar?
- Competitors will learn about my price
- Customers will underestimate my service value
- My pricing strategy is too complex
Typically. “What’s the price” is the most common question and customers want it to be answered so quickly
IMPACT thinks that educating clients is important as this is the sign of trustworthiness. Showing price tells that we don’t want to mislead our clients and we don’t want to waste their precious time.
4. Chatbots and AI
As per Gartner Incorporation, 25% of support operations and customer service will amalgamate VCA or chatbot technology by 2020 across engagement channels. It is also predicted that human agents will handle 85% of customer interactions.
Because clients want to remain in touch with organizations/agencies 24/7.
5. The mobile-first experience
The role of the mobile experience is important as 51.65% of the global internet traffic comes from mobile phones. In short, it is no longer to think that mobile experience is the second option.
It is attained with several questions which lead to content that directly speaks to a particular situation of a visitor. Instantly, people get recommendations and feedback which helps them to determine appropriate services and products filtering the procedure of sales. Individuals are notified when eventually they need to make a purchase decision.
Trends of business to consumer transactions can be found in a number of articles. The sites are supposed to have shiny e-commerce plugins. Irrespective of the industry, you must think about making websites that work the way clients/users want. VUI has altered the way people interact with the devices as it allows people to look at how your business can solve their problem. Including pricing, Chatbots provide quick gratification and tools of self-selection create an amazing customized experience for website users.